Bar Supervisor — Lead Guest Service & Training

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career development

Job summary

Concord Hospitality Enterprises is hiring a shift supervisor in the DC area to lead front-line staff across restaurant and room service operations. You will open and close shifts, train teams, and uphold service standards to ensure guest satisfaction.

The role requires strong leadership, effective communication, and flexibility to work nights, weekends, and holidays. Concord offers competitive wages, benefits, and growth opportunities within its portfolio of hotels.

Qualifications

• Prior supervisory experience in food and beverage or hospitality preferred.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Commitment to safety, sanitation, and Concord service standards.

Responsibilities

• Open and close shifts in accordance with manager’s checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Skills

Supervisory experience

Leadership

Communication

Organizational skills

Guest service

Job description

Concord Hospitality Enterprises is hiring a shift supervisor in the DC area to lead front-line staff across restaurant and room service operations. You will open and close shifts, train teams, and uphold service standards to ensure guest satisfaction.

The role requires strong leadership, effective communication, and flexibility to work nights, weekends, and holidays. Concord offers competitive wages, benefits, and growth opportunities within its portfolio of hotels.