Front Desk Supervisor

Vernon J Harris East End Community Health Center; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

Dental Insurance

Vision Insurance

401(k) Retirement Plan with company 3%

Job summary

Capital Area Health Network is seeking a Front Desk Supervisor to organize and direct daily front desk operations, ensuring efficient patient flow and scheduling. You will train and manage Front Desk Representatives and oversee check-in, co-pays, and eligibility processes.

The role requires leadership, strong communication, and a solid understanding of insurance basics. Candidates should have an Associate Degree or 5-7 years of related experience, with a focus on accuracy and compassionate

Qualifications

• Associate degree or 5-7 years related experience.
• Experience hiring, scheduling, coaching, and performance management.
• Knowledge of medical insurance basics and patient demographics.

Responsibilities

• Direct the daily front desk operations and staffing to meet patient-flow goals.
• Train and supervise Front Desk Representatives; provide coaching and evaluations.
• Manage patient check-in, co-pays, and sliding-fee information.
• Refer patients to in-house resources when needed (advocate, referrals, PEL).
• Enforce no-show and cancellation policies at all desks.
• Maintain up-to-date knowledge on insurance plans and changes.

Skills

People skills

Prioritization

Communication

Calm under pressure

Decision making

Education

Associate Degree

Relevant work experience (5-7 years)

Job description

At Capital Area Health Network, we are committed to more than just providing healthcare—we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares:Compassion—We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against.Accountability—We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community.Reverence—We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity.Excellence—We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care.Stewardship—We responsibly manage our resources to benefit both the organization and the community we serve.We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance.Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.Discover a place where your work makes a difference. Discover Capital Area Health Network.JOB SUMMARYThe Front Desk Supervisor is responsible for organizing and directing the daily activities of the front desk operations, ensuring that the Front Desk Representatives meet the goals and objectives for Capital Area Health Network’s patient flow and scheduling. This individual is responsible for training and managing the Front Desk Representatives. Demonstrates an awareness of and commitment to the goals and mission of Capital Area Health Network.ESSENTIAL FUNCTIONSManages Front Desk Representatives, including hiring, orienting, staff scheduling, delegating, coaching, mentoring, disciplining, terminating, and performing timely performance evaluations.Ensures staff can perform duties most efficiently and effectively. Provides training, information, and problem-solvingMaintains the highest knowledge and most up-to-date information on insurance plans. Ensures staff are trained in this area and informed of changes.Responsible for managing and ensuring Front Desk Representatives collect appropriate patient demographics, insurance co-payments, and sliding scale fee information.Manages leave requests and arranges appropriate coverage for absences.Reviews employee timecards for accuracy and approves promptly.Maintains employee schedule for optimal patient flow.Register and check patients in for services. Collect co-pays. Refers patients needing assistance to in-house resources (patient advocate, referrals department, PEL) when needed.Ensures the No Show and Cancel process is implemented at all reception desks.KNOWLEDGE, SKILL, ABILITIES, AND OTHER CHARACTERISTICSAbility to inspire and support people.Good people and interpersonal skills with the ability to build effective.Ability to plan well and prioritize work.Skill in communicating effectively with patients and their families.Good decision-making, computer, and communication skills.Remains calm and tactful during stressful situations, emergencies, and confrontations.EDUCATION AND EXPERIENCEMinimum of an Associate Degree from an accredited institution or 5-7 years of relevant work experience.BENEFITSYour Benefits at Capital Area Health Network (CAHN):We value our team, and it shows in our benefits. As a CAHN employee, you’ll enjoy:Health CoverageMedical InsuranceDental InsuranceVision InsuranceSecondary Gap InsurancePrescription Drug PlanSupplemental Policies through Colonial LifeFinancial SecurityShort-Term Disability401(k) Retirement Plan with up to 3% Company MatchEmployer-Sponsored Short-Term DisabilityEmployer Paid Life and AD&DWork-Life BalancePaid Time Off (PTO) Accrued as of Day 1Self-Care Floating Holidays8.5 Paid HolidaysAdditional SupportEmployee Assistance Program (EAP)Public Service Loan ForgivenessWe’re committed to supporting your well-being, at work and beyond.QUALIFICATIONSTo perform this job successfully, the employee must be able to perform each essential function, as well as meet the physical and mental requirements, satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.DISCLAIMERThis position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.