Front Desk Supervisor — Lead Guest Services & Growth

atriumhospitality; Norman (OK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring a Front Desk Supervisor for Norman Embassy Suites in Norman, OK. You will lead the front desk team, ensure smooth check-in/out, and uphold guest service standards in a fast-paced hotel environment.

Ideal candidates bring strong leadership, excellent communication, and comfort with hotel systems. The role requires the ability to lift up to 50 lbs and stay on your feet during shifts. Competitive compensation reflects experience.

Qualifications

• Prior front desk supervision or leadership experience.
• Strong customer service and guest-relations skills.
• Proficient with hotel software and reporting tools.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins/outs.
• Coach, train, and motivate front desk staff.
• Address guest concerns with urgency and professionalism.
• Monitor cash handling, shift reports, and safety standards.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech confident

Tools

Hotel PMS (Property Management System)

Job description

Atrium Hospitality is hiring a Front Desk Supervisor for Norman Embassy Suites in Norman, OK. You will lead the front desk team, ensure smooth check-in/out, and uphold guest service standards in a fast-paced hotel environment.

Ideal candidates bring strong leadership, excellent communication, and comfort with hotel systems. The role requires the ability to lift up to 50 lbs and stay on your feet during shifts. Competitive compensation reflects experience.