Front Desk Team Lead - Guest Experience & Ops

Atrium Hospitality; Rogers (AR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality’s Rogers Embassy Suites in Rogers, AR, is seeking a hands-on Front Desk Supervisor to lead daily operations, ensure smooth check-ins/outs, and mentor front desk staff. You’ll respond to guest concerns with poise, supervise cash handling, shift reports, and uphold brand standards.

Ideal candidates bring customer-service excellence, strong communication, and the ability to stay organized and tech-savvy while lifting up to 50 lbs.

Qualifications

• Proven experience in customer service leadership.
• Ability to coach and mentor front desk staff.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins/outs.
• Coach and motivate front desk team to deliver exceptional guest experiences.
• Address guest concerns with poise and urgency while maintaining brand standards.
• Monitor cash handling, shift reports, and compliance with policies.
• Assist with VIP arrivals and general front-desk duties as needed.

Skills

Customer service

Leadership

Communication

Tools

Hotel systems

Job description

Atrium Hospitality’s Rogers Embassy Suites in Rogers, AR, is seeking a hands-on Front Desk Supervisor to lead daily operations, ensure smooth check-ins/outs, and mentor front desk staff. You’ll respond to guest concerns with poise, supervise cash handling, shift reports, and uphold brand standards.

Ideal candidates bring customer-service excellence, strong communication, and the ability to stay organized and tech-savvy while lifting up to 50 lbs.