Front Desk Supervisor

atriumhospitality; Norman (OK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring a Front Desk Supervisor for Norman Embassy Suites in Norman, OK. You will lead the front desk team, ensure smooth check-in/out, and uphold guest service standards in a fast-paced hotel environment.

Ideal candidates bring strong leadership, excellent communication, and comfort with hotel systems. The role requires the ability to lift up to 50 lbs and stay on your feet during shifts. Competitive compensation reflects experience.

Qualifications

• Prior front desk supervision or leadership experience.
• Strong customer service and guest-relations skills.
• Proficient with hotel software and reporting tools.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins/outs.
• Coach, train, and motivate front desk staff.
• Address guest concerns with urgency and professionalism.
• Monitor cash handling, shift reports, and safety standards.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech confident

Tools

Hotel PMS (Property Management System)

Job description

Hotel :

Norman Embassy Suites

2501 Conference Dr

Norman, OK 73069

Full time

Compensation Range : $17.00-$17.85

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates-you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident - Hotel systems, emails, reports-nothing fazes you.
• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy