Front Desk Supervisor: Lead Guest Service & Team

Staybridge Suites ~ Great Falls; Great Falls (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted room rates

Job summary

Staybridge Suites ~ Great Falls invites you to lead our front desk team as a Front Desk Supervisor. This role blends leadership with guest service, focusing on creating a welcoming, efficient experience for every guest from check-in to departure.

You will train and mentor staff, manage daily operations, handle inquiries with professionalism, and collaborate with other departments. If you value kindness, teamwork, and growth, this is your place to thrive and contribute.

Qualifications

• At least 1 year of experience in a similar role or in the hospitality industry.
• Strong communication and interpersonal skills.
• Proactive, problem-solving mindset with great attention to detail.
• The ability to stay organized and calm under pressure in a fast-paced environment.
• A genuine desire to create positive experiences for guests and colleagues.

Responsibilities

• Leading and supporting the front desk team to deliver outstanding guest service.
• Overseeing daily operations at the front desk, ensuring everything runs smoothly and efficiently.
• Handling guest inquiries, concerns, and special requests with professionalism and care.
• Training and mentoring team members to help them reach their full potential.
• Assisting with administrative tasks such as scheduling, reporting, and maintaining records.
• Collaborating with other departments to ensure a seamless guest experience.

Skills

Leadership

Guest service

Communication

Team mentorship

Time management

Job description

Staybridge Suites ~ Great Falls invites you to lead our front desk team as a Front Desk Supervisor. This role blends leadership with guest service, focusing on creating a welcoming, efficient experience for every guest from check-in to departure.

You will train and mentor staff, manage daily operations, handle inquiries with professionalism, and collaborate with other departments. If you value kindness, teamwork, and growth, this is your place to thrive and contribute.