Front Desk Supervisor

Staybridge Suites ~ Great Falls; Great Falls (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted room rates

Job summary

Staybridge Suites ~ Great Falls invites you to lead our front desk team as a Front Desk Supervisor. This role blends leadership with guest service, focusing on creating a welcoming, efficient experience for every guest from check-in to departure.

You will train and mentor staff, manage daily operations, handle inquiries with professionalism, and collaborate with other departments. If you value kindness, teamwork, and growth, this is your place to thrive and contribute.

Qualifications

• At least 1 year of experience in a similar role or in the hospitality industry.
• Strong communication and interpersonal skills.
• Proactive, problem-solving mindset with great attention to detail.
• The ability to stay organized and calm under pressure in a fast-paced environment.
• A genuine desire to create positive experiences for guests and colleagues.

Responsibilities

• Leading and supporting the front desk team to deliver outstanding guest service.
• Overseeing daily operations at the front desk, ensuring everything runs smoothly and efficiently.
• Handling guest inquiries, concerns, and special requests with professionalism and care.
• Training and mentoring team members to help them reach their full potential.
• Assisting with administrative tasks such as scheduling, reporting, and maintaining records.
• Collaborating with other departments to ensure a seamless guest experience.

Skills

Leadership

Guest service

Communication

Team mentorship

Time management

Job description

Lead the Way as Our Front Desk Supervisor!

Are you ready to step into a role that combines leadership, guest service, and personal growth? Join our team as a Front Desk Supervisor and be part of a welcoming environment where your contributions truly matter. At our hotel, we pride ourselves on creating a culture of kindness, teamwork, and genuine hospitality. This is more than a job - it’s a place where you can thrive, grow, and feel appreciated every step of the way.

As the Front Desk Supervisor, you’ll play a key role in ensuring our guests have an exceptional experience from the moment they walk through our doors. Your responsibilities will include:

• Leading and supporting the front desk team to deliver outstanding guest service.
• Overseeing daily operations at the front desk, ensuring everything runs smoothly and efficiently.
• Handling guest inquiries, concerns, and special requests with professionalism and care.
• Training and mentoring team members to help them reach their full potential.
• Assisting with administrative tasks such as scheduling, reporting, and maintaining records.
• Collaborating with other departments to ensure a seamless guest experience.

We’re seeking a motivated and friendly individual with a passion for hospitality and a knack for leadership. Here’s what we’d love to see:

• At least 1 year of experience in a similar role or in the hospitality industry.
• Strong communication and interpersonal skills to connect with guests and team members alike.
• A proactive, problem-solving mindset with great attention to detail.
• The ability to stay organized and calm under pressure in a fast-paced environment.
• A genuine desire to create positive experiences for guests and colleagues.

When you join our team, you’re not just taking a job - you’re becoming part of a family. We offer a supportive, guest-focused environment where you’ll have the chance to:

• Build confidence and grow your skills through hands-on learning.
• Work alongside leaders who are invested in your success.
• Share your ideas and see your efforts truly appreciated.
• Enjoy perks like discounted room rates for your own travel adventures.

If you’re ready to take the next step in your hospitality career and be part of a team that values kindness, teamwork, and genuine hospitality, we’d love to hear from you.