Front Desk Supervisor: Lead Guest Experience

Bridge Point; Denver (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Consistent work

Leadership exposure

Ongoing opportunities

Job summary

Bridge Point is seeking a Front Desk Supervisor to lead daily front desk operations and uphold hotel standards. You will supervise a team, manage check-ins/outs, and resolve guest concerns while maintaining a professional presence.

The role requires prior hotel front desk experience and familiarity with IHG properties and OPERA PMS. Strong guest service, communication, and organizational skills are essential, with flexibility for weekends and holidays.

Qualifications

• Previous hotel front desk experience required.
• IHG and OPERA experience required.
• Strong guest service and problem-solving skills.
• Professional appearance and communication.
• Strong computer and administrative skills.
• Flexible availability including weekends and holidays.

Responsibilities

• Supervise and support Front Desk Agents.
• Assist with daily front desk operations and shift coverage.
• Handle guest check-ins and check-outs.
• Resolve guest questions, concerns, and service issues.
• Assist with room assignments, reservations, and guest requests.
• Ensure front desk procedures and hotel standards are followed.
• Train and support new Front Desk employees.
• Communicate with Housekeeping, Maintenance, and other hotel departments.
• Assist with shift reports and daily administrative tasks.
• Step in and support the front desk during busy periods.

Skills

Guest service

Problem-solving

Professional appearance

Communication

Team leadership

Tools

IHG experience

OPERA experience

Job description

Bridge Point is seeking a Front Desk Supervisor to lead daily front desk operations and uphold hotel standards. You will supervise a team, manage check-ins/outs, and resolve guest concerns while maintaining a professional presence.

The role requires prior hotel front desk experience and familiarity with IHG properties and OPERA PMS. Strong guest service, communication, and organizational skills are essential, with flexibility for weekends and holidays.