Front Desk Manager: Elevate Guest Experience & Ops

PCH Hotels And Resorts, Inc.; Montgomery (AL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision coverage

FSA/HSA options

401(k) with company match

Employee hotel discounts

IHG network travel benefits

Job summary

Staybridge Suites Montgomery - Downtown is seeking a Front Desk Manager to lead hotel operations at a vibrant Staybridge property in Downtown Montgomery. You will oversee front desk shifts, optimize guest arrivals and departures, and partner with the General Manager to ensure smooth daily operations.

This role emphasizes guest satisfaction, coaching of front desk teams, accurate billing, and a culture of continuous improvement. Join our team to drive service excellence and growth.

Responsibilities

• Run Front Desk shifts to ensure a seamless and efficient guest experience.
• Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.
• Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.
• Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.
• Ensure accuracy in billing, cash handling, and compliance procedures.

Job description

Staybridge Suites Montgomery - Downtown is seeking a Front Desk Manager to lead hotel operations at a vibrant Staybridge property in Downtown Montgomery. You will oversee front desk shifts, optimize guest arrivals and departures, and partner with the General Manager to ensure smooth daily operations.

This role emphasizes guest satisfaction, coaching of front desk teams, accurate billing, and a culture of continuous improvement. Join our team to drive service excellence and growth.