Hotel Assistant General Manager

Hampton Inn Viera; Melbourne (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Hilton Team Member Travel Program

Job summary

Hampton Inn Melbourne-Viera in Melbourne, FL is seeking an experienced Assistant General Manager to lead hotel operations, mentor staff, and uphold Hilton standards in the General Manager’s absence. This hands-on leadership role requires confidence, flexibility, and a passion for hospitality excellence.

As the Assistant General Manager you’ll drive guest satisfaction, oversee front office and revenue initiatives, coordinate maintenance and safety, and ensure daily ops meet brand expectations

Qualifications

• Minimum supervisory/management experience
• Hilton PEP OS experience required
• 2–5 years in hospitality
• Strong leadership, communication, and guest-service skills
• Solid understanding of front desk operations, reservations, and night audit
• Ability to work weekends, holidays, and evenings
• Hotel Management degree or related education preferred (or equivalent)

Responsibilities

• Lead day-to-day hotel operations and mentor team members
• Drive guest satisfaction and respond to guest feedback
• Oversee front office cash handling, credit control, and accounting procedures
• Support revenue goals through occupancy management and upselling
• Ensure brand standards and SOPs are followed across all departments
• Coordinate maintenance and safety procedures
• Participate in MOD program and cover shifts as needed
• Maintain inventory and par levels for departments

Skills

Leadership

Guest service

Communication

Front desk knowledge

Flexibility

Education

Hotel Management degree or equivalent

Tools

Hilton PEP Operating System

Job description

Are you a hospitality leader who thrives on creating unforgettable guest experiences while running a smooth, high-performing operation? Hampton Inn Melbourne-Viera is looking for an experienced Assistant General Manager to help lead our hotel to continued success. This is a hands‑on leadership role for someone who knows hotel operations inside and out and is ready to step up as a true partner to the General Manager.

Why You’ll Love Working With Us

We offer competitive pay and a benefits package designed to support you on and off the clock:

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off

• Hilton Team Member Travel Program (yes—those amazing hotel discounts!)

Position Overview

As Assistant General Manager, you will play a key role in the day-to-day success of the hotel. You’ll help lead operations, mentor team members, drive guest satisfaction, and ensure Hampton brand standards are met—often serving as the Manager on Duty in the General Manager’s absence. This role requires confidence, flexibility, and a passion for hospitality excellence.

What You’ll Be Doing

Guest Experience & Service Excellence

• Be a visible leader on property, especially during peak check-in and check-out times

• Resolve guest concerns promptly, professionally, and creatively

• Monitor and respond to guest feedback on TripAdvisor, OTAs, and surveys

• Train and empower staff to deliver exceptional service and thoughtful solutions

Financial & Revenue Management

• Oversee front office cash handling, credit control, and accounting procedures

• Support revenue goals through occupancy management, ADR optimization, and upselling

• Manage reservations to maximize profitability

• Monitor expenses and contribute to departmental budgeting and forecasting

Operations & Property Management

• Ensure daily operational excellence across all hotel departments

• Participate in the MOD program and cover shifts as needed

• Conduct daily property and room inspections to maintain brand standards

• Coordinate preventative maintenance and deep-cleaning schedules

• Maintain inventory and par levels for all hotel departments

Leadership & Team Development

• Recruit, train, and develop front office team members

• Lead daily stand‑ups or morning meetings when needed

• Foster strong communication through meetings, logs, and coaching

• Uphold grooming, uniform, and performance standards

Safety, Security & Compliance

• Ensure compliance with brand standards, SOPs, and all local, state, and federal regulations

• Maintain safe working conditions and respond to emergencies when needed

• Oversee key control, security procedures, and guest safety protocols

What We’re Looking For

• Previous supervisory or management experience required

• Hilton PEP Operating System experience required

• 2–5 years of hospitality industry experience

• Strong leadership, communication, and guest-service skills

• Solid understanding of front desk operations, reservations, and night audit

• Ability to work flexible schedules including weekends, holidays, and evenings

• Hotel Management degree or related education preferred (or equivalent experience)

The Bottom Line

This is an excellent opportunity for a motivated hospitality professional who wants to grow their career with a respected Hilton brand, lead a dedicated team, and make a real impact on guest satisfaction and hotel performance.