Front Desk Supervisor

Hampton Inn Viera; Melbourne (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Hilton team member travel discounts

Competitive pay

Job summary

Hampton Inn & Suites Melbourne Viera is seeking a Front Desk Supervisor to lead our guest services team and ensure the warm, reliable service guests expect from the Hilton family.

As the heartbeat of hotel operations, you will train team members, handle escalated guest issues, and optimize front desk efficiency while upholding brand standards and a culture of hospitality. This role offers growth within a supportive, team-driven environment.

Qualifications

• 2+ years of front desk or hospitality experience.
• Knowledge of Hilton brand standards and front desk systems.
• Excellent communication, problem-solving, and multitasking skills.
• Experience managing budgets, reservations, and guest recovery.
• A calm and confident approach to high-pressure situations.
• Ability to work flexible shifts, including weekends and holidays.
• Associate's degree in hospitality or business preferred (or equivalent experience).

Responsibilities

• Oversee check-ins/check-outs, reservations, inquiries and complaints.
• Coach and empower the front desk team to deliver outstanding service.
• Ensure fast, friendly, accurate service at all touchpoints.
• Lead by example with positive guest interactions and issue resolution.
• Coach, train, and mentor front desk associates; conduct regular meetings.
• Coordinate budget, billing, night audit and daily reporting.
• Encourage upselling and revenue-enhancing strategies.

Skills

Front desk leadership

Hilton standards knowledge

Communication skills

Problem solving

Multitasking

Budget, reservations, guest recovery

High-pressure composure

Flexible shifts (weekends/holidays)

Hospitality/business degree preferred

Education

Associate's degree in hospitality or business

Job description

Step into Leadership at Hampton Inn & Suites Melbourne, Viera

Elevate Your Hospitality Career

Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn & Suites Melbourne Viera, we’re looking for a Front Desk Supervisorto lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.

This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.

Why Join Us?

• Competitive Pay (based on experience)




• Medical, Dental, and Vision Insurance




• 401(K) with Company Match




• Paid Time Off – because balance matters




• Hilton Team Member Travel Discounts




• A positive and supportive work culture




• Ongoing training and leadership development




• Clear paths to growth within the Hilton portfolio

Your Impactful Role:

As our Front Desk Supervisor, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Core Responsibilities:

Guest Experience & Service Leadership

• Oversee check-ins/outs, reservations, guest inquiries, and complaints




• Coach and empower your team to deliver outstanding service




• Ensure fast, friendly, and accurate service at all touchpoints




• Lead by example with positive guest interactions




• Follow up personally on guest complaints to ensure satisfaction

Team Management & Development

• Interview, train, and mentor front desk associates




• Conduct ongoing coaching and performance development




• Host regular team meetings and encourage open communication




• Create a culture of accountability, positivity, and hospitality

Financial & Operational Oversight

• Manage front desk budget, billing, and cash handling




• Monitor occupancy rates, forecast demand, and implement revenue strategies




• Encourage upselling and suggestive selling to boost room revenue




• Oversee daily reporting, night audit, and financial accuracy




• Assist with reservations to optimize ADR and occupancy

Safety, Compliance & Hotel Standards

• Ensure compliance with Hilton brand standards, health codes, and safety regulations




• Enforce proper procedures for guest safety, key control, and emergency protocols




• Participate in property inspections and maintain front desk cleanliness

Leadership Presence

• Participate in the Manager-on-Duty (MOD) rotation




• Be available to support team during high-traffic times and call-outs




• Collaborate across departments to ensure a seamless guest experience




• Assist with community engagement, events, and social media involvement

What You Bring:

• 2+ years of front desk or hospitality experience (supervisory experience strongly preferred)




• Knowledge of Hilton brand standards and front desk systems is a big plus




• Excellent communication, problem-solving, and multitasking skills




• Experience managing budgets, reservations, and guest recovery




• A calm and confident approach to high-pressure situations




• Ability to work flexible shifts, including weekends and holidays




• Associate's degree in hospitality or business preferred (or equivalent experience)

Your Next Career Move Starts Here

This is more than just a job — it’s your chance to lead, grow, and thrive in a career you love. If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team,