Front Desk Supervisor - Hyatt House University Area-Lansing

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

Disability options

401K

Tuition assistance

Hotel discounts at Concord-managed ob»

Job summary

Hyatt House Lansing/University Area is seeking a Front Desk Supervisor to lead our front desk team and deliver the elevated guest experience Hyatt is known for. You’ll set the tone for every guest interaction, uphold brand standards, and foster a proactive, caring service culture.

You’ll guide a collaborative team, develop others, and participate in delivering a welcoming, sophisticated environment that reflects Hyatt House’s Bright, modern vibe and the Concord Hospitality culture.

Responsibilities

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain thorough knowledge of the property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk reflect a warm, residential atmosphere.
• Uphold safety, security, and emergency procedures.

Skills

Leadership

Guest service

Communication

Team development

Front desk operations

Job description

Join Our Team at Hyatt House University Area– Front Desk Supervisor

Are you passionate about hospitality and creating memorable guest experiences? At Hyatt House Lansing/University Area, we’re all about making guests feel at home while delivering the thoughtful service and genuine hospitality Hyatt is known for. We’re looking for a Front Desk Supervisor who shares our commitment to excellence, enjoys developing others, and takes pride in creating a welcoming experience for every guest.

As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold Hyatt brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.

Why You’ll Love This Role

• You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
• You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years.
• You’ll work in a stylish, vibrant setting that reflects the Hyatt House brand’s Bright, welcoming modern vibe.

What You’ll Do

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain a thorough knowledge of our property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
• Uphold safety, security, and emergency procedures.

Why Hyatt House University area in Lansing & Concord Hospitality?

• Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
• Career Growth: We invest in your development with training and advancement opportunities.
• Culture That Cares: Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At Hyatt House Lansing, you’ll join a team that values you and celebrates success together.
• Welcoming Environment: Work in a thoughtfully designed space that feels comfortable and inviting, where every detail helps create a welcoming experience for our guests.

If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!