Front Desk Supervisor

Pchresorts; Birmingham (AL); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Discounts across properties

Marriott travel discounts

Tuition reimbursement

More perks

Job summary

PCH Hotels & Resorts is seeking a Front Desk Supervisor to lead a dedicated team and ensure a seamless guest experience from arrival to departure. You will oversee daily operations, coach staff, and handle reservations with a focus on guest satisfaction.

The role emphasizes strong leadership, guest service excellence, and effective communication in a fast-paced hotel environment. This position is on-site at Ross Bridge in Alabama and offers part-time hours with industry perks.

Qualifications

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests warmly and respond to inquiries and requests promptly.
• Verify room blocks and assignments, ensuring efficient allocation.
• Oversee check-ins/check-outs, billing, and guest accounts.
• Manage same-day reservations and future bookings with detailed service information.
• Maintain guest privacy and security of safety deposit boxes.
• Complete daily Front Desk reports for management.
• Address guest concerns promptly and resolve issues empathetically.

Job description

As aFront Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.

Key Responsibilities:

• Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:

• Hotel, F&B, golf, and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.