Guest Experience Leader: Front Desk Supervisor

Pchresorts; Birmingham (AL); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Discounts across properties

Marriott travel discounts

Tuition reimbursement

More perks

Job summary

PCH Hotels & Resorts is seeking a Front Desk Supervisor to lead a dedicated team and ensure a seamless guest experience from arrival to departure. You will oversee daily operations, coach staff, and handle reservations with a focus on guest satisfaction.

The role emphasizes strong leadership, guest service excellence, and effective communication in a fast-paced hotel environment. This position is on-site at Ross Bridge in Alabama and offers part-time hours with industry perks.

Qualifications

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests warmly and respond to inquiries and requests promptly.
• Verify room blocks and assignments, ensuring efficient allocation.
• Oversee check-ins/check-outs, billing, and guest accounts.
• Manage same-day reservations and future bookings with detailed service information.
• Maintain guest privacy and security of safety deposit boxes.
• Complete daily Front Desk reports for management.
• Address guest concerns promptly and resolve issues empathetically.

Job description

PCH Hotels & Resorts is seeking a Front Desk Supervisor to lead a dedicated team and ensure a seamless guest experience from arrival to departure. You will oversee daily operations, coach staff, and handle reservations with a focus on guest satisfaction.

The role emphasizes strong leadership, guest service excellence, and effective communication in a fast-paced hotel environment. This position is on-site at Ross Bridge in Alabama and offers part-time hours with industry perks.