Front Desk Supervisor

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 20,664,000 - 34,440,000; Part time

Benefits offered by this job

Hotel, F&B, golf, and retail discounts

Worldwide Marriott travel discounts

Tuition reimbursement

Job summary

Renaissance Ross Bridge Golf Resort and Spa is seeking a Front Desk Supervisor to lead a team and ensure a seamless guest stay from check-in to check-out. You will oversee daily front desk operations, respond to guest inquiries, and uphold high hospitality standards across the property.

As a part-time associate, you will train staff, manage reservations and room assignments, handle billing with precision, and contribute to a welcoming guest experience with Marriott rewards awareness and local

Qualifications

• Experience leading front desk teams in hospitality environments.
• Ability to train and mentor front desk staff.
• Commitment to high guest satisfaction and service standards.

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests warmly and handle inquiries, requests, and concerns promptly.
• Oversee room assignments, check-ins/check-outs, and accurate billing.

Skills

Leadership

Training

Guest Service

Communication

Job description

As a Front Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.
Key Responsibilities

• Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

As a Part Of The PCH Hotels & Resorts Portfolio, Ross Bridge Part-time Associates Enjoy a Wide Array Of Perks And Discounts, Including

• Hotel, F&B, golf, and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"