Front Desk Supervisor — Lead Guest Experience & Security

FirstService Residential; Atlanta (GA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, Vision plans

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Supervisor to oversee all Front Desk staff, greet residents and guests, and manage daily building operations in Atlanta. The role requires strong communication, customer service, and emergency response skills, with a focus on accuracy in logs and records.

The position runs Tuesday through Saturday, 9am to 5pm, and offers comprehensive benefits, including medical plans and a 401k match.

Qualifications

• High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls access to the building.

Skills

Front Desk supervision

Customer service

Communication

Emergency response

Education

High school diploma or equivalency

Tools

Info system hardware/software

Job description

FirstService Residential is seeking a Front Desk Supervisor to oversee all Front Desk staff, greet residents and guests, and manage daily building operations in Atlanta. The role requires strong communication, customer service, and emergency response skills, with a focus on accuracy in logs and records.

The position runs Tuesday through Saturday, 9am to 5pm, and offers comprehensive benefits, including medical plans and a 401k match.