Building Concierge & Security Desk Associate

FirstService Residential; Atlanta (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

FirstService Residential in Atlanta, GA is seeking a Front Desk Associate to greet residents and visitors, monitor access, and coordinate with service providers. The role requires strong communication, attention to detail, and the ability to multitask in a high-traffic environment.

Shifts are Fridays and Saturdays 7am–3pm, and Sundays and Mondays 3pm–11pm. This on-site position emphasizes safety, logging, and compliance with access-control procedures.

Qualifications

• High school diploma or equivalency preferred.
• College level coursework in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Computer literacy with information systems is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Verbal communication

Multitasking

Written communication

Interpersonal skills

Languages

Education

High school diploma or equivalency

College level courses in business/hospitality

Tools

Information systems software

Job description

FirstService Residential in Atlanta, GA is seeking a Front Desk Associate to greet residents and visitors, monitor access, and coordinate with service providers. The role requires strong communication, attention to detail, and the ability to multitask in a high-traffic environment.

Shifts are Fridays and Saturdays 7am–3pm, and Sundays and Mondays 3pm–11pm. This on-site position emphasizes safety, logging, and compliance with access-control procedures.