Front Desk Supervisor: Lead Guest Experience

Aimbridge Hospitality LLC; Waukesha (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company is seeking a Front Desk Supervisor in Waukesha, WI. In this role, you will lead a team to provide exceptional guest experiences, ensuring smooth check-ins and operational excellence. Requirements include a high school diploma and 2-3 years of hotel experience, preferably in a supervisory position. You will also manage revenue strategies and train staff. The company offers a competitive benefits package including medical coverage and paid time off.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth.
• Track logs, manage messages and packages professionally.
• Stay sharp on rates, packages, and promotions to boost revenue.
• Build a strong team, train associates, and tackle guest concerns.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in a related field

Job description

A hospitality management company is seeking a Front Desk Supervisor in Waukesha, WI. In this role, you will lead a team to provide exceptional guest experiences, ensuring smooth check-ins and operational excellence. Requirements include a high school diploma and 2-3 years of hotel experience, preferably in a supervisory position. You will also manage revenue strategies and train staff. The company offers a competitive benefits package including medical coverage and paid time off.