Front Desk Supervisor — Lead Guest Experience

InnVentures LLC; Spring Hill (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer matching

Paid Holidays

Paid Vacation

Paid Sick Leave

Employee Assistance Program

Tuition Reimbursement

Get paid daily

Job summary

InnVentures LLC is seeking a Front Desk Supervisor to welcome guests and lead the front desk team in delivering memorable service at an on-site location in Spring Hill, TN.

As the first impression of the hotel, you will coach staff, ensure courteous service, manage guest requests, and handle cash procedures, while supporting cross-department collaboration. Availability in evenings/weekends is expected with a focus on accuracy and guest satisfaction.

Qualifications

• Experience in a fast-paced, guest-facing environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for a full shift and lift at least 25 pounds.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure guests are served promptly and courteously during all shifts.
• Apply problem solving to resolve guest issues to their satisfaction.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Ensure front desk checklists and programs are followed and daily work is error-free.
• Follow cash handling procedures and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Skills

Customer service experience

Verbal and written communication

Cash handling

Typing / basic technology

Job description

InnVentures LLC is seeking a Front Desk Supervisor to welcome guests and lead the front desk team in delivering memorable service at an on-site location in Spring Hill, TN.

As the first impression of the hotel, you will coach staff, ensure courteous service, manage guest requests, and handle cash procedures, while supporting cross-department collaboration. Availability in evenings/weekends is expected with a focus on accuracy and guest satisfaction.