Front Desk Supervisor

Westin Dallas Downtown; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Westin Dallas Downtown is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. The role includes supervising staff, handling inquiries and complaints, and assisting with check-ins and check-outs.

The position also involves training new employees, maintaining accurate records, and ensuring adherence to front desk procedures, with a focus on a clean and organized work area to support a superior guest experience.

Qualifications

• Previous front desk hotel experience is required.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of hotel procedures and systems.
• High school diploma or equivalent.

Responsibilities

• Supervise front desk staff and ensure excellent customer service.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Assist with check-ins and check-outs as needed.
• Train new front desk employees on hotel procedures and customer service standards.
• Maintain accurate records of guest interactions and transactions.
• Ensure that front desk procedures are followed and the area remains clean and organized.

Skills

Front desk experience

Excellent communication

Interpersonal skills

Leadership

Supervisory skills

Multitasking

Hotel procedures

Education

High school diploma or equivalent

Job description

Job Description:

The Front Desk Supervisor at Westin Dallas Downtown is responsible for overseeing the front desk operations and ensuring exceptional guest service. This individual will supervise front desk staff, handle guest inquiries and complaints, and assist with check-ins and check-outs. The Front Desk Supervisor will also be responsible for training new employees, maintaining accurate records, and ensuring that all front desk procedures are followed.

Responsibilities:

• Supervise front desk staff and ensure they provide excellent customer service.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Assist with check-ins and check-outs as needed.
• Train new front desk employees on hotel procedures and customer service standards.
• Maintain accurate records of guest interactions and transactions.
• Ensure that all front desk procedures are followed and that the front desk area is clean and organized.

Qualifications:

• Previous experience in a front desk at a hotel required.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of hotel procedures and systems.
• High school diploma or equivalent.