Front Desk Supervisor - Hospitality Leader, Flexible Shifts

Southwest Hospitality Management LLC; Flagstaff (AZ); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health

Dental

Vision

Vacation

Sick time

Discounts on travel

Résumé du poste

Fairfield Inn & Suites by Marriott in Flagstaff, AZ is seeking a Front Desk Supervisor for a full-time role. Join a team where leadership, guest service, and hospitality drive daily guest satisfaction and staff development.

This position offers an hourly rate of 20, with a rotating schedule including 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts. You will oversee front desk operations, coach staff, ensure accurate transactions, and maintain Marriott standards while delivering welcoming, efficient

Qualifications

• Minimum one year of hotel front desk experience or comparable hospitality experience.
• Strong customer service and communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to coach associates and support staff development.
• Ability to manage daily operations and resolve guest concerns.
• Commitment to maintaining Marriott brand standards.
• Strong attention to detail and professionalism.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Reliable and dependable attendance.

Responsabilités

• Oversee front desk operations and ensure smooth guest check-in/check-out.
• Provide guidance and coaching to team members for high-quality service.
• Address guest concerns with professionalism and urgency and resolve issues.
• Assist management with daily operational priorities and administrative tasks.
• Balance front desk leadership with hands-on guest service during peak times.

Connaissances

Customer service

Communication

Organizational skills

Coaching

Guest relations

Flexibility

Attention to detail

Team leadership

Outils

Power of M

Description du poste

Fairfield Inn & Suites by Marriott in Flagstaff, AZ is seeking a Front Desk Supervisor for a full-time role. Join a team where leadership, guest service, and hospitality drive daily guest satisfaction and staff development.

This position offers an hourly rate of 20, with a rotating schedule including 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts. You will oversee front desk operations, coach staff, ensure accurate transactions, and maintain Marriott standards while delivering welcoming, efficient