Front Desk Team Lead for Guest Experience

Sunridge Hotel Group; Sedona (AZ); On-site; USD 29,000 - 33,000; Full time

Job summary

Residence Inn by Marriott in Sedona, AZ, is seeking a Front Office Supervisor to lead a team and deliver exceptional guest experiences. The role centers on coaching front desk staff, resolving guest concerns, and maintaining smooth hotel operations in a dynamic hospitality environment.

The position emphasizes positive leadership, strong communication, and ownership of day-to-day supervisory duties, including acting as Manager on Duty when needed.

Qualifications

• Previous hospitality experience is required.
• Background in customer service leadership or supervision is strongly preferred.

Responsibilities

• Training, coaching, and supporting front desk associates.
• Recognizing great performance and helping team members improve.
• Handling guest questions, requests, and concerns with professionalism and care.
• Helping coordinate schedules, assignments, and front desk coverage.
• Supporting reservations, guest payments, cash handling, and daily front desk procedures.
• Ensuring compliance with Marriott brand standards, hotel policies, and operating procedures.
• Communicating with guests, travel agents, and group contacts to coordinate special requests.
• Assisting with staff meetings, sales and marketing efforts, and other hotel initiatives.
• Acting as Manager on Duty when the Assistant Manager is not present and helping oversee hotel operations.

Skills

Hospitality

Customer service leadership

Communication

Team coaching

Dependable / adaptable

Education

Hospitality education or equivalent

Tools

Marriott Select Service experience

Job description

Residence Inn by Marriott in Sedona, AZ, is seeking a Front Office Supervisor to lead a team and deliver exceptional guest experiences. The role centers on coaching front desk staff, resolving guest concerns, and maintaining smooth hotel operations in a dynamic hospitality environment.

The position emphasizes positive leadership, strong communication, and ownership of day-to-day supervisory duties, including acting as Manager on Duty when needed.