Front Desk Supervisor

Southwest Hospitality Management LLC; Flagstaff (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health

Dental

Vision

Vacation

Sick time

Discounts on travel

Job summary

Fairfield Inn & Suites by Marriott in Flagstaff, AZ is seeking a Front Desk Supervisor for a full-time role. Join a team where leadership, guest service, and hospitality drive daily guest satisfaction and staff development.

This position offers an hourly rate of 20, with a rotating schedule including 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts. You will oversee front desk operations, coach staff, ensure accurate transactions, and maintain Marriott standards while delivering welcoming, efficient

Qualifications

• Minimum one year of hotel front desk experience or comparable hospitality experience.
• Strong customer service and communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to coach associates and support staff development.
• Ability to manage daily operations and resolve guest concerns.
• Commitment to maintaining Marriott brand standards.
• Strong attention to detail and professionalism.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Reliable and dependable attendance.

Responsibilities

• Oversee front desk operations and ensure smooth guest check-in/check-out.
• Provide guidance and coaching to team members for high-quality service.
• Address guest concerns with professionalism and urgency and resolve issues.
• Assist management with daily operational priorities and administrative tasks.
• Balance front desk leadership with hands-on guest service during peak times.

Skills

Customer service

Communication

Organizational skills

Coaching

Guest relations

Flexibility

Attention to detail

Team leadership

Tools

Power of M

Job description

If you're seeking a rewarding full-time Front Desk Supervisor opportunity with Fairfield Inn & Suites by Marriott in Flagstaff, AZ, this could be the career move you've been waiting for. Join a team where your leadership, customer service skills, and passion for hospitality can make a lasting impact every day.

WHY YOU SHOULD JOIN US

At $20 per hour, this is more than just a supervisory role. It's an opportunity to become an essential leader within a respected Marriott brand where your contributions directly influence guest satisfaction and team success. We invest in our employees by offering a supportive culture focused on teamwork, development, and recognition. In addition to meaningful work and growth opportunities, you'll enjoy a robust benefits package that includes

• Health
• Dental
• Vision
• Vacation
• Sick time
• Discounts on travel

At Fairfield Inn & Suites by Marriott, we're proud to provide travelers with the welcoming hospitality, comfort, and exceptional value they've come to expect from one of the most trusted names in lodging. Conveniently located near Northern Arizona University, the Grand Canyon, Sedona, Arizona Snowbowl, and the North Pole Experience, our hotel serves a diverse mix of guests seeking memorable stays and outstanding service.

When you join our team, you'll become part of a collaborative, customer-obsessed, and diverse workplace where your contributions are valued and your efforts help create exceptional guest experiences. From our supportive team environment to the opportunity to build your hospitality skills with a respected Marriott brand, you'll enjoy meaningful work, professional growth, and the satisfaction of making a positive impact on guests every day. If you're looking for a place where teamwork, service, and career development go hand in hand, Fairfield Inn & Suites is a fantastic place to grow your career.

ARE YOU THE FRONT DESK SUPERVISOR OUR TEAM NEEDS?

• Minimum one year of hotel front desk experience or comparable hospitality experience
• Strong customer service and communication skills
• Excellent organizational and problem-solving abilities
• Ability to coach associates and support staff development
• Ability to manage daily operations and resolve guest concerns
• Commitment to maintaining Marriott brand standards
• Strong attention to detail and professionalism
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
• Reliable and dependable attendance

Previous supervisory or leadership experience is preferred. Experience with Marriott systems, including Power of M, is also preferred.

THE IMPACT YOU'LL MAKE EVERY DAY

As our Front Desk Supervisor, you'll help create the first and last impressions guests have of our hotel. Throughout your day, you'll oversee front desk operations, ensure accurate financial transactions, provide guidance and coaching to team members, address guest concerns with professionalism and urgency, and assist management with daily operational priorities. You'll balance administrative responsibilities with hands-on leadership, helping maintain smooth operations while creating an environment where both guests and employees feel welcomed, valued, and supported. Every shift presents an opportunity to solve problems, build relationships, and contribute to the success of the hotel.

YOUR SCHEDULE

This is a full-time position with a rotating schedule. Shifts are primarily:

• 7:00 AM - 3:00 PM
• 3:00 PM - 11:00 PM

Candidates must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.

ADVANCE YOUR HOSPITALITY CAREER TODAY!