Hotel Front Desk Supervisor

North Central Group; Flagstaff (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free stays at NCG Hospitality hotels

Bonuses for going above and beyond

Cash for bringing in business

Paid volunteer hours

401(k) retirement plan with generous 3

Job summary

North Central Group, which manages the Tru/ Home2 Suites by Hilton Flagstaff, invites you to join as Hotel Front Desk Supervisor. Lead daily front desk operations, support team members, and ensure guests have a smooth, memorable stay.

This role requires at least six months front desk experience and one year supervisory experience, strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• Six or more months of front desk experience.
• At least one year of supervisory experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Oversee daily front desk operations.
• Support team members and ensure smooth, memorable guest stays.
• Recruitment, orientation, training, and scheduling of new staff.
• Review and approve city ledger, direct billing, and end-of-month reports.
• Perform duties of a Guest Service Representative when needed.

Skills

Front desk experience

Supervisory experience

Customer service

Communication skills

Attention to detail

Organization

Fast-paced environment

Job description

Hotel Front Desk Supervisor Tru/ Home2 Suites by Hilton Flagstaff

Join a 2025 USA Today Top Workplace Winner!

Starting at $19.00-$22.00/hour; experienced candidates may qualify for a higher wage.

Flexible availability required Monday to Friday, Weekends, and Holidays.

Open to Morning and Evening shifts.

Why You’ll Love Working Here

The Hotel Front Desk Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru/ Home2 Suites by Hilton Flagstaff.

How You’ll Make An Impact

Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.

• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow
• Enforces policies and procedures according to NCG Hospitality and property brand standards
• Assists in recruitment, orientation, training, and scheduling of new team members
• Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports
• Ability to perform all duties of a Guest Service Representative

What Success Looks Likes

• Six or more months of front desk experience
• At least one year of supervisory experience
• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Tru/ Home2 Suites by Hilton Flagstaff is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

We participate in E-Verify to confirm work authorization for all new hires.