Front Desk Supervisor — Guest Services Leader

FirstService Residential; Atlanta (GA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Full benefits

401k with company match

Occasional travel for training

Job summary

FirstService Residential in Atlanta, GA is seeking a Front Desk Supervisor to oversee all Front Desk staff and ensure exceptional resident service. This role requires independent work, strong communication, and ability to manage access control and emergency procedures.

You will supervise scheduling, payroll timesheets, incident logs, and training for new hires, while coordinating with the Front Desk Coordinator. The position offers full-time hours, benefits, and a 401k match.

Qualifications

• High school diploma or equivalency preferred; college courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for management review.
• Provides training for all new hires assigned to property.
• Assists in investigations and reviews of unusual incidents.
• Monitors Emergency Response System and controls access to the building.
• Greets and directs residents, guests, and invitees.
• Maintains a safe and secure environment throughout the building.

Skills

Communication skills

Customer service

Multilingual

Emergency response

Time management

Education

High school diploma

Hospitality/business coursework

Tools

Information systems hardware/software

Job description

FirstService Residential in Atlanta, GA is seeking a Front Desk Supervisor to oversee all Front Desk staff and ensure exceptional resident service. This role requires independent work, strong communication, and ability to manage access control and emergency procedures.

You will supervise scheduling, payroll timesheets, incident logs, and training for new hires, while coordinating with the Front Desk Coordinator. The position offers full-time hours, benefits, and a 401k match.