Front Desk Supervisor – Guest Services Lead

Canopy Hilton Harbor Point; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Hotel room discounts

Daily pay access

Job summary

Hyatt House Washington DC - Convention Center is seeking an on-site Front Desk Supervisor to oversee daily Front Desk operations and ensure exceptional guest service. The role requires flexibility to work morning, evening, and overnight shifts, while leading the front desk team and maintaining brand standards.

Responsibilities include guest check-in/out, handling inquiries, apologizing when needed, and coordinating with other departments to fulfill guest requests.

Qualifications

• Previous hotel front desk experience required.
• Previous supervisory experience required.

Responsibilities

• Supervise the operations of the Front Desk.
• Manage staff schedules and guest inquiries.
• Check guests in and out according to standards.
• Post phone charges and other charges to guest accounts.
• Handle guest inquiries and complaints with professional service.
• Maintain cleanliness and organization of the Front Office area.

Skills

Stand for extended periods

Fast-paced environment

Good judgment

Strong communication

Job description

Hyatt House Washington DC - Convention Center is seeking an on-site Front Desk Supervisor to oversee daily Front Desk operations and ensure exceptional guest service. The role requires flexibility to work morning, evening, and overnight shifts, while leading the front desk team and maintaining brand standards.

Responsibilities include guest check-in/out, handling inquiries, apologizing when needed, and coordinating with other departments to fulfill guest requests.