Front Desk Leader: Guest Experience & Team Coach

Reitmr; Washington (District of Columbia); On-site; USD 65,000 - 68,000; Full time

Job summary

Sonesta International Hotels is seeking a Front Desk Manager in Washington, DC to lead the daily operations of the front desk and guest services team. You will balance service, efficiency, and guest satisfaction while reinforcing Sonesta's People People culture.

The role requires overseeing Front Desk operations, training staff, and collaborating with housekeeping and revenue teams to deliver memorable stays. Strong hospitality leadership is essential.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• 3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.
• Excellent communication, leadership, conflict resolution, and customer service skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Lead daily Front Desk operations including check-in/out and lobby experience.
• Train, schedule, coach, and develop Front Desk staff and guest services teams.
• Ensure guest satisfaction and operational efficiency across front office.
• Monitor guest feedback and handle service recovery promptly.
• Coordinate with Housekeeping, Engineering, F&B, and Revenue Management.

Skills

Leadership

Customer service

Communication

Conflict resolution

Multitasking

Team development

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

PMS systems

Reservations systems

Job description

Sonesta International Hotels is seeking a Front Desk Manager in Washington, DC to lead the daily operations of the front desk and guest services team. You will balance service, efficiency, and guest satisfaction while reinforcing Sonesta's People People culture.

The role requires overseeing Front Desk operations, training staff, and collaborating with housekeeping and revenue teams to deliver memorable stays. Strong hospitality leadership is essential.