Guest Experience Supervisor

Stonebridge; Walnut Creek (CA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Walnut Creek, CA is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction. This role reports to the Front Office Manager and supervises the front office team to maintain service standards and efficiency.

Two+ years of front office supervision experience, strong leadership and communication skills, and proficiency with property management systems are required.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate guest information and billing.
• Handle guest problems or complaints in a timely manner.
• Maintain rooms to established company standards.
• Maximize room occupancy while following overbooking policy.
• Coordinate communication between reservations, front office, and housekeeping.
• Ensure guest charges are entered correctly and accounts balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Oversee luggage delivery/collection to guest rooms.
• Maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings.

Skills

Leadership

Communication

Guest Service

PMS Proficiency

Scheduling Experience

Staff Training

Tools

Property Management Systems

Job description

Stonebridge in Walnut Creek, CA is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction. This role reports to the Front Office Manager and supervises the front office team to maintain service standards and efficiency.

Two+ years of front office supervision experience, strong leadership and communication skills, and proficiency with property management systems are required.