Front Desk Team Lead & Guest Services

Peregrine Hospitality; Tuscaloosa (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Peregrine Hospitality in Alabama seeks a Front Desk Supervisor to train and monitor staff, manage reservations, and ensure smooth guest check-in and check-out operations. You will uphold friendly service and protect guest privacy while coordinating with guests from arrival to departure.

The role requires strong people skills and experience at a hotel front desk, with the ability to communicate with management and staff to resolve needs and special requests.

Qualifications

• Minimum 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.
• Ability to manage reservations and guest check-in/out.

Responsibilities

• Train and monitor front desk staff.
• Assist with reservations and guest check-in/out using the hotel software.
• Provide friendly, courteous telephone service to guests and staff.
• Coordinate with guests from arrival to departure (reservations, wake-up calls, etc.).
• Maintain security and privacy of guest rooms and keys.
• Communicate with management through reports and guest feedback.
• Assist with special requests, group bookings, and unusual situations.
• Conduct site inspections to ensure property safety and assist tours for clients.
• Maximize revenues through sales and outstanding customer service.
• Develop knowledge of rates, features, amenities, and local attractions.
• Maintain confidentiality of company information including performance stats and client agreements.
• Support safety through inspections and emergency procedures.
• Serve as a role model and enforce hotel policies and SOPs.
• Train associates on 4 Keys service standards and safety.
• Foster open communication among staff.
• Follow additional duties as assigned by management.

Skills

People supervision

Guest service

Communication

Job description

Peregrine Hospitality in Alabama seeks a Front Desk Supervisor to train and monitor staff, manage reservations, and ensure smooth guest check-in and check-out operations. You will uphold friendly service and protect guest privacy while coordinating with guests from arrival to departure.

The role requires strong people skills and experience at a hotel front desk, with the ability to communicate with management and staff to resolve needs and special requests.