Hotel Champlain Burlington Curio Collection - Front Desk Supervisor

Aimbridge Hospitality; Burlington (VT); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor in Burlington, VT to lead a guest-focused front desk team and ensure smooth check-ins/check-outs. You will manage reservations, VIP requests, and guest satisfaction with a focus on memorable service.

You will oversee day-to-day operations, track logs, and support revenue strategies while maintaining high standards and safety. This full-time role includes competitive benefits and daily-pay options.

Qualifications

• High School diploma or equiv. required.
• 2–3 years progressive hotel experience required.
• Supervisory experience preferred.
• Valid driver’s license required.
• Certification may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Greet guests and manage check-ins/check-outs, reservations, VIP requests.
• Track logs, manage messages and packages, ensure timely handling.
• Adjust rates and promotions to boost revenue while maintaining value.
• Lead and train associates, resolve guest concerns with safety in mind.

Skills

Guest experience

Team leadership

Problem solving

Operations management

Education

High school diploma or equivalent

2–3 years hotel/related experience

Supervisory experience

Valid driver’s license

Certifications (Food Handlers, Alcohol Awareness, CPR, First Aid)

Job description

Address 60 Battery Street, Burlington, VT, 05401, US

Compensation $25.00/hour

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Welcome to Hotel Champlain Burlington, Curio Collection by Hilton. Unwind and explore Vermont from the ideal home base. Located where Lake Champlain’s natural beauty meets Burlington’s modern urban buzz. Discover a new neighborhood landmark that raises the bar in genuine and unexpected ways. A place where dreamers like you wake up every day to make their vision a reality—and where there’s always something new to excite you.