Front Desk Supervisor - Guest Experience & Revenue

Viceroy Hotels and Resorts; Washington (District of Columbia); On-site; USD 48,000 - 60,000; Full time

Job summary

Viceroy Hotels and Resorts, including Hotel Zena in Washington DC, seeks a Front Office Supervisor to deliver attentive and courteous service at check-in, during the stay, and at checkout.

You will maximize room revenue, manage the Front Desk team, and ensure smooth operations across the guest experience. The role requires leadership, strong communication, and a customer-first mindset.

Qualifications

• Front desk supervisory experience in hotel settings is preferred.
• Strong guest service and communication skills are essential.
• Ability to multitask, prioritize, and manage shifts effectively.
• Willingness to work long hours and stand for extended periods.

Responsibilities

• Greet guests at the Front Desk in line with brand standards.
• Operate the PBX console and maintain desk procedures.
• Answer guest questions about services, hours, and local attractions.
• Ensure log and delivery of packages, mail and messages to guests and meeting rooms.
• Balance cash handling and maintain awareness of rates, packages and promotions.

Skills

Customer service

Computer skills

Flexible hours

Communication skills

Education

High School diploma

College course work in related field (helpful)

Tools

PBX system

Front Desk software

Hotel management software

Job description

Viceroy Hotels and Resorts, including Hotel Zena in Washington DC, seeks a Front Office Supervisor to deliver attentive and courteous service at check-in, during the stay, and at checkout.

You will maximize room revenue, manage the Front Desk team, and ensure smooth operations across the guest experience. The role requires leadership, strong communication, and a customer-first mindset.