Front Desk Supervisor — Guest Experience & Operations

Westin Hotels & Resorts; Denver (CO); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Westin Hotels & Resorts is seeking a Front Office Manager for the Denver area. The role involves assisting the Front Office Manager, supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk, and ensuring an efficient check-in/check-out process while maximizing department financial performance.

Requirements include a high school diploma or GED with 2 years in guest services or a related area, or a 2-year hospitality degree with no work experience required.

Qualifications

• High school diploma or GED required. Two years experience in guest services, front desk, or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manage day-to-day front desk operations and guest services goals.
• Supervise Front Desk staff and daily shift operations.
• Ensure guest satisfaction and resolve complaints effectively.
• Maintain open communication with staff to align with business objectives.
• Contribute to achieving property financial goals through efficient front desk management.

Skills

Guest services

Front desk

Staff supervision

Customer service

Education

High school diploma or GED

2-year hospitality degree option

Job description

Westin Hotels & Resorts is seeking a Front Office Manager for the Denver area. The role involves assisting the Front Office Manager, supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk, and ensuring an efficient check-in/check-out process while maximizing department financial performance.

Requirements include a high school diploma or GED with 2 years in guest services or a related area, or a 2-year hospitality degree with no work experience required.