Front Desk Supervisor | Guest Experience Leader

Atrium Hospitality; Tampa (FL); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

Wellness programs

Tuition reimbursement

DailyPay

Brand discounts

Community service

Job summary

Atrium Hospitality in Tampa manages the Embassy Suites by Hilton Tampa with a focus on exceptional guest experiences. The front desk supervisor will oversee daily operations, guide the team, and resolve guest concerns to uphold service standards.

Candidates should bring customer service and leadership experience, strong communication, and organizational skills. Physical stamina and tech comfort are required to manage hotel systems and guest needs effectively.

Qualifications

• Customer service and leadership experience
• Strong communication skills
• Detail-oriented and organized
• Tech confident with hotel systems
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs
• Coach, train, and motivate front desk associates
• Handle guest concerns with grace and urgency
• Monitor cash handling, shift reports, and brand safety standards
• Assist with VIP arrivals, phone calls, and updating reader boards

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech savvy

Job description

Atrium Hospitality in Tampa manages the Embassy Suites by Hilton Tampa with a focus on exceptional guest experiences. The front desk supervisor will oversee daily operations, guide the team, and resolve guest concerns to uphold service standards.

Candidates should bring customer service and leadership experience, strong communication, and organizational skills. Physical stamina and tech comfort are required to manage hotel systems and guest needs effectively.