Front Desk Supervisor: Lead Guest Experience & Team

One Ocean Resort & Spa; Tampa (FL); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Hilton Westshore in Tampa, FL seeks a Front Desk Supervisor to lead the front office team, ensure smooth check-in/out, and maintain high guest satisfaction. You will collaborate with housekeeping and engineering, supervise staff, and manage daily front desk operations with a focus on accuracy and service excellence.

The role requires adaptability to varying schedules, strong communication, and a passion for hospitality. Join a high-volume hotel environment that values teamwork and guest care.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team player who provides great guest experiences.
• In-office role with physical requirements as needed.

Responsabilités

• Staff front desk by interviewing, hiring, supervising, training and scheduling agents and PBX staff.
• Understand and execute front office roles and duties as needed.
• Operate MICROS system for daily transactions and rare tasks.
• Review and reconcile AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on room status and maintenance.
• Greet guests and check them in/out promptly, answering questions and assisting with needs.

Description du poste

Hilton Westshore in Tampa, FL seeks a Front Desk Supervisor to lead the front office team, ensure smooth check-in/out, and maintain high guest satisfaction. You will collaborate with housekeeping and engineering, supervise staff, and manage daily front desk operations with a focus on accuracy and service excellence.

The role requires adaptability to varying schedules, strong communication, and a passion for hospitality. Join a high-volume hotel environment that values teamwork and guest care.