Front Desk Leader: Elevate Guest Experience & Team

Mcr-Hotels; Houston (TX); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Aloft Houston Downtown is seeking a Front Desk Manager to oversee all Front Desk operations, lead a team, and implement a service-driven philosophy. The role requires directing staff, training on policies, and maintaining guest satisfaction at the property level.

The candidate will manage daily front desk activities, respond to guest needs, handle escalations, and collaborate with other departments to ensure seamless service delivery.

Formación

• Front Office management experience required.
• Excellent verbal and written English communication skills.
• Experience using hotel PMS and related software.
• Flexible schedule including days, nights, holidays and weekends.
• Strong leadership and integrity with a hands-on approach.

Responsabilidades

• Encourage trust and cooperation among team members.
• Develop goals and plans to prioritize and accomplish work.
• Handle complaints and resolve conflicts.
• Participate in department meetings and communicate Front Office goals.
• Monitor staffing levels to meet guest service and financial objectives.
• Train team on credit policies to reduce bad debts.
• Promote same-day selling to maximize room revenue.
• Understand Front Office impact on hotel success.
• Coach and mentor staff to improve service and skills.
• Engage with guests to collect feedback on product and service.
• Lead by example with honest, open communication.
• Maintain relationships with team across areas of responsibility.

Conocimientos

Leadership

Communication

Multitasking

Problem solving

Interpersonal skills

Team coaching

Educación

High school diploma or equivalent

2-year degree in Hospitality/Business Administration or related major

Herramientas

PMS system

Descripción del empleo

Aloft Houston Downtown is seeking a Front Desk Manager to oversee all Front Desk operations, lead a team, and implement a service-driven philosophy. The role requires directing staff, training on policies, and maintaining guest satisfaction at the property level.

The candidate will manage daily front desk activities, respond to guest needs, handle escalations, and collaborate with other departments to ensure seamless service delivery.