Luxury Front Office Lead - Guest Experience Champion

Renaissance Montgomery Hotel & Spa at the Convention Center; Montgomery (AL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Travel perks

Job summary

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a Front Office Manager who champions guest experiences and leads a dedicated team in a bustling convention hotel environment.

Ideal candidates bring a strong background in luxury hospitality, proven ability to de-escalate guest issues, manage VIP arrivals, and drive Brand Standard Audit compliance while motivating staff to deliver consistently outstanding service.

Qualifications

• Background in premium or luxury guest service.
• Experience de-escalating guest complaints and managing VIP arrivals.
• Proven ability to motivate teams to enhance guest experience and meet Brand Standards.

Responsibilities

• Lead front office team to deliver premium guest experiences.
• Ensure alignment with Brand Standards and Marriott processes.

Skills

Customer service

VIP arrivals management

Brand standards

Team leadership

Evening availability

Marriott FSPMS knowledge

Job description

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a Front Office Manager who champions guest experiences and leads a dedicated team in a bustling convention hotel environment.

Ideal candidates bring a strong background in luxury hospitality, proven ability to de-escalate guest issues, manage VIP arrivals, and drive Brand Standard Audit compliance while motivating staff to deliver consistently outstanding service.