Front Desk Supervisor | Homestead Courtyard by Marriott

Shaner Hotels; Homestead (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Shaner Hotels in Homestead, Florida, seeks a Front Desk Supervisor responsible for overseeing front desk functions and ensuring exceptional guest service. The ideal candidate will have a minimum of one year experience in a similar position, excellent communication skills, and the ability to lead staff effectively.

High school diploma is required, and bilingual (English/Spanish) skills are a plus. This role includes monitoring cleanliness, assisting staff, and ensuring guest satisfaction through effective complaint resolution.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervise all aspects of the Front Desk functions in accordance with hotel standards.
• Implement and maintain a strong service and management philosophy.

Skills

Guest communication skills

Supervisory experience

Bilingual (English/Spanish)

Education

High school graduate or equivalent

Some college preferred

Job description

Core Duties

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.