Front Desk Supervisor: Elevate Guest Experience

Shaner Hotels; Sebring (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Shaner Hotels at Seven at Sebring, Sebring, FL, is seeking a Front Desk Supervisor to oversee daily operations and staff, ensuring exemplary guest service and efficient front desk functions. The role requires flexibility for weekends and holidays, with knowledge of hotel features and guest needs.

Qualified candidates typically have at least one year in a similar role, with supervisory experience a plus, and a high school diploma or equivalent.

Qualifications

• Minimum one year of experience in a similar position; supervisory experience is a plus.
• Ability to communicate satisfactorily with guests, management and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays and varied shifts.
• Maintain knowledge of hotel features, room types, rates, availability and expected arrivals/departures.
• Handle guest complaints and ensure guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation and organization of assigned areas.
• Present guest folios and process payments in accordance with payment, cash handling and credit policies and procedures.
• Other duties as assigned.
• Supervise all aspects of the Front Desk functions, in accordance with hotel standards.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to staff.

Skills

Customer service

Supervisory experience

Communication

Bilingual English/Spanish

Hospitality knowledge

Attention to detail

Education

High school diploma

Some college

Job description

Shaner Hotels at Seven at Sebring, Sebring, FL, is seeking a Front Desk Supervisor to oversee daily operations and staff, ensuring exemplary guest service and efficient front desk functions. The role requires flexibility for weekends and holidays, with knowledge of hotel features and guest needs.

Qualified candidates typically have at least one year in a similar role, with supervisory experience a plus, and a high school diploma or equivalent.