Front Desk Supervisor – Guest Experience

Sonesta Hotels International Corporation in; El Segundo (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Hotel Discounts

Educational Assistance

Life Insurance

Disability Insurance

Hospital Indemnity

Critical Illness Insurance

Job summary

Sonesta Hotels International Corporation is seeking a Front Desk Supervisor to lead a guest-focused team and oversee daily operations from check-in to check-out. The role emphasizes delivering welcoming, seamless stays and maintaining high service standards in a fast-paced hospitality environment.

Ideal candidates bring 2+ years in customer service, prior hotel supervisory experience, strong communication skills, and the ability to multitask while upholding Sonesta's People People culture.

Qualifications

• Minimum 2 years in a customer service role.
• Experience in Front Desk, hotel operations, guest services or related roles preferred.
• Leadership or supervisory experience in hotels preferred.
• Strong knowledge of Front Desk operations and PMS systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask in a fast-paced hospitality environment.
• Flexible availability including mornings, evenings, weekends, holidays.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out and lobby experience management.
• Supervise Front Desk Agents and guest service teams to deliver exceptional experiences.
• Maintain high guest satisfaction, service quality, and operational efficiency.
• Respond quickly to guest concerns and service recovery situations.
• Assist with room assignments, reservations coordination, and inventory management.
• Collaborate with Housekeeping, Engineering, F&B, and leadership teams.
• Support onboarding, training, coaching, scheduling, and communication for Front Desk team members.
• Assist with cash handling, shift balancing, and daily Front Office reporting.
• Maintain knowledge of PMS systems, reservations systems, and loyalty programs.
• Support VIP arrivals and group check-ins.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Hospitality

Tools

PMS systems

Job description

Sonesta Hotels International Corporation is seeking a Front Desk Supervisor to lead a guest-focused team and oversee daily operations from check-in to check-out. The role emphasizes delivering welcoming, seamless stays and maintaining high service standards in a fast-paced hospitality environment.

Ideal candidates bring 2+ years in customer service, prior hotel supervisory experience, strong communication skills, and the ability to multitask while upholding Sonesta's People People culture.