Front Desk Supervisor: Guest Experience Leader (24/7)

Hcareers; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & AD&D

6 paid holidays

401(k) plan

Discounted Marriott rates

Job summary

Element by Westin Seattle Downtown is seeking a Front Desk/Guest Service Supervisor to oversee daily front desk operations at our Seattle location. The role requires coordinating a 24/7 schedule and ensuring top-tier guest service.

The supervisor will train staff on service standards, manage payroll, and respond to guest needs with professionalism. A two-year front desk background and familiarity with Marriott Bonvoy are preferred, with benefits after introductory period.

Qualifications

• Two years front desk experience required.
• Knowledge of the Lightspeed reservation system preferred but not required.
• Follow all company policies and procedures.
• Maintain professional appearance and confidentiality.

Responsibilities

• Supervises and coordinates the front desk staff daily to ensure productivity and timely completion of tasks.
• Provides high quality service to guests and ensures staff satisfaction of guest needs.
• Trains associates on Marriott Bonvoy, service standards, and procedures.
• Manages payroll and punch edits; covers reporting roles as needed.
• Schedules staff weekly based on occupancy forecasts and assists group arrivals/departures.
• Resolves guest issues to achieve high satisfaction and maintain hotel operations.

Skills

Front desk experience

Customer service

Marriott Bonvoy knowledge

Tools

Lightspeed reservation system

Job description

Element by Westin Seattle Downtown is seeking a Front Desk/Guest Service Supervisor to oversee daily front desk operations at our Seattle location. The role requires coordinating a 24/7 schedule and ensuring top-tier guest service.

The supervisor will train staff on service standards, manage payroll, and respond to guest needs with professionalism. A two-year front desk background and familiarity with Marriott Bonvoy are preferred, with benefits after introductory period.