Front Desk Supervisor

Hcareers; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & AD&D

6 paid holidays

401(k) plan

Discounted Marriott rates

Job summary

Element by Westin Seattle Downtown is seeking a Front Desk/Guest Service Supervisor to oversee daily front desk operations at our Seattle location. The role requires coordinating a 24/7 schedule and ensuring top-tier guest service.

The supervisor will train staff on service standards, manage payroll, and respond to guest needs with professionalism. A two-year front desk background and familiarity with Marriott Bonvoy are preferred, with benefits after introductory period.

Qualifications

• Two years front desk experience required.
• Knowledge of the Lightspeed reservation system preferred but not required.
• Follow all company policies and procedures.
• Maintain professional appearance and confidentiality.

Responsibilities

• Supervises and coordinates the front desk staff daily to ensure productivity and timely completion of tasks.
• Provides high quality service to guests and ensures staff satisfaction of guest needs.
• Trains associates on Marriott Bonvoy, service standards, and procedures.
• Manages payroll and punch edits; covers reporting roles as needed.
• Schedules staff weekly based on occupancy forecasts and assists group arrivals/departures.
• Resolves guest issues to achieve high satisfaction and maintain hotel operations.

Skills

Front desk experience

Customer service

Marriott Bonvoy knowledge

Tools

Lightspeed reservation system

Job description

Front Desk/Guest service Supervisor

Our company

The Element by Westin Seattle Downtown is looking for a Front desk Supervisor to join our team. We are managed by Puget Sound Hospitality which owns and operates 6 hotels in the Puget sound area.

Mission Statement

It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

Advancement Opportunities

We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

The details

Salary:$25.68 per hour

Location: 601 Aurora Ave N, Seattle, WA 98109.

Commute/Transportation: We are located near several bus routes and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.

Benefits: Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.

PTO is accrued at 0.0538 hours per hour starting on day 1 of employment.

We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.

We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.

We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.

Work shifts: The hotel is a 24/7 operation so flexibility to work both AM and PM shifts is preferred

The daily job duties

• Supervises and coordinates the activity of the front desk staff daily to ensure productivity of the team and that all tasks are completed timely and accurately.
• Always provides the highest quality of service to the customer and monitors each staff members ability to satisfy the guest needs
• Ensures that all associates are trained on Marriott Bonvoy, Shaping service, and all standards and procedures pertaining to the associates position
• Monitors, coaches, and evaluates all guest service representatives and night auditors
• Completes payroll for the department, as well as inspects punch edits daily and fixes any missed punches with the associate
• Provides coverage for all reporting positions, Night Audit & GSR, when necessary
• Coordinates and creates schedules weekly based on the occupancy forecast
• Responsible for ordering for the department and guest needs
• Inspects and participates in guests’ check-in's and check-out's efficiently and in a friendly and professional manner
• Acts as manager on duty and is responsible for the operation of the hotel when necessary
• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction
• Have a thorough understanding of all audits and responsibilities in the department to ensure that these standards are carried out in the department
• Assists in blocking reservations and prepares for group arrivals and departures
• Ensure that every effort is made to attain the best possible average room rate and room occupancy
• Ensure that very crisp conduct and language is utilized to ensure our gests experience attentive behaviors.

The Requirements

• Qualified individual is to have two years front desk experience
• Recommended to have knowledge of the reservation system (lightspeed) but is not necessary
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect our company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand for an extended period of time
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistance
• Perform other reasonable job duties as requested by supervisors or managers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

E-VERIFY

Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program.
This Employer Participates in E-Verify English and Spanish (PDF)

Source: Hcareers