Guest Service Supervisor

Northwest x Southern Hospitality; Washington (District of Columbia); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Sick leave

Health benefits

Life insurance

401(k)

Travel discounts

Entertainment discounts

Monthly recognition programs

Referral bonuses

Volunteer opportunities

Social events

Job summary

Northwest x Southern Hospitality is hiring a Guest Service Supervisor for Hilton Garden Inn Wenatchee. The role oversees daily front desk operations, ensuring seamless guest experiences from arrival to departure, while guiding the front desk team in delivering outstanding service.

The ideal candidate will lead with excellent communication, problem-solving, and organizational skills in a fast-paced hospitality setting, aiming to maintain high guest satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to obtain government- or brand-required permits, licenses, or certificates.
• Up to 40 hours per week with varied shifts/days, likely to include nights, weekends, holidays, and overtime.

Responsibilities

• Supervise daily Front Desk operations and ensure exceptional guest service.
• Oversee check-in/check-out, resolve guest concerns, and promote loyalty programs.
• Help maximize revenue through effective room inventory and service excellence.

Skills

Strong organizational skills

Communication skills

Problem-solving

Team orientation

Education

High school diploma or equivalent

Job description

Guest Service Supervisor – Hilton Garden Inn Wenatchee

Start Your Hospitality Career with Us! Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Supervisor. If you're looking to begin or grow your career in hospitality and enjoy working in a fast‑paced, team‑driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award‑winning guest experiences. Our team is passionate, genuine, forward‑thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a big deal.

Summary

This position supervises the daily operations of the hotel's Front Desk while ensuring exceptional guest service, efficient front office operations, and a seamless guest experience from arrival through departure. The Guest Service Supervisor provides leadership and support to the front desk team, oversees guest check‑in and check‑out, resolves guest concerns, promotes brand loyalty programs, and helps maximize revenue through effective room inventory and service excellence.

The ideal candidate is a customer‑focused leader with strong communication, problem‑solving, and organizational skills who thrives in a fast‑paced hospitality environment and is committed to maintaining the highest standards of guest satisfaction, operational efficiency, and team performance.

Qualifications

• Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred.
• Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment.
• Ability to obtain any government‑required or brand‑required permits, licenses, or certificates.
• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Maintaining a trustworthy and secure environment is essential to our guest experience; therefore, all offers of employment are contingent upon the satisfactory results of a pre‑employment screening.

Benefits

• Paid holidays after one year of service.
• Paid time off that begins accruing on day one.
• Sick leave for team members in Alaska, Oregon and Washington.
• Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance.
• Access to an employee assistance program.
• Retirement planning options such as a 401(k).
• Travel discounts.
• Entertainment discounts.
• Monthly recognition programs.
• Referral bonuses.
• Community volunteer opportunities.
• Social events that help build strong connections within the team.

Company Culture

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

Equal Opportunity Employment

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.