Guest Services Representative

Northwest X Southern Hospitality; Wenatchee (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

Health and wellness benefits

Life insurance

401(k) retirement plans with company match

Job summary

Northwest X Southern Hospitality is looking for a Guest Service Representative/Front Desk Clerk for Hilton Garden Inn Wenatchee. This entry-level role focuses on guest satisfaction and revenue optimization, performing front desk duties, handling guest inquiries, and ensuring accurate records. Candidates should have a high school diploma or GED, with preferred hospitality experience. Benefits include paid holidays, health insurance, and a 401(k) with company match.

Qualifications

• High school diploma or GED; prior hotel or hospitality experience preferred.
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Perform front-desk duties including check-in, check-out, and coordination of hotel services.
• Respond to guest reservation requests and handle inquiries.
• Process cash transactions and maintain accurate guest records.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or GED

Job description

Overview

Hilton Garden Inn Wenatchee, managed by Northwest x Southern Hospitality (NSH), is hiring a Guest Service Representative/Front Desk Clerk. The role is entry‑level in a hospitality setting focused on guest satisfaction and revenue optimization.

Responsibilities

• Perform front‑desk duties including check‑in, check‑out, and coordination of hotel services.
• Respond to guest reservation requests, handle telephone inquiries, and address guest compliments or complaints.
• Process cash transactions, make change, and balance an assigned house bank.
• Maintain accurate guest records and ensure seamless communication with other departments.

Qualifications

• High school diploma or GED; prior hotel or hospitality experience preferred.
• Excellent organizational, communication, and problem‑solving skills.

Benefits

• Paid holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas.
• Paid time off (PTO) after one full year of service; accrual begins day one and increases with tenure.
• Sick leave available after 90 days for employees in Oregon or Washington.
• Health and wellness benefits effective from the first day after 60 days of full‑time employment, with specific eligibility criteria.
• Medical, prescription, and vision coverage; dental coverage.
• Employee assistance program and hostcare.
• Life insurance: 100% company‑paid.
• 401(k) retirement plans with company match.