Guest Experience Supervisor | Front Desk Leader

Crescent Hotels & Resorts; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts for family

Flexible schedules

Career development

Insurance benefit

401k match

Paid vacation

Holiday pay

Tuition reimbursement

Job summary

The Westin Tempe, part of Crescent Hotels & Resorts, seeks a Front Desk Supervisor to join the Front Office Team. This full-time role requires AM/PM availability to cover shifts, including weekends and holidays, and delivering exceptional guest service.

You will lead the Front Desk Team, ensure smooth check-in/check-out, and uphold high service standards. We offer strong benefits, team discounts, flexible schedules, and opportunities for growth.

Qualifications

• Must communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance at all times.
• Can communicate well with guests.
• Team player willing to pitch-in and help co-workers.
• Ability to calmly handle guest and colleague interactions and resolve conflicts.
• Basic math skills and calculator use.

Responsibilities

• Welcome and check in guests; deliver courteous service.
• Ensure smooth check-out process and guest satisfaction.
• Lead and support Front Desk Team to maintain high service standards.
• Maintain accurate room availability and revenues generated.

Skills

English

Team player

Professional appearance

Guest service

Patience & diplomacy

Math skills

Computer skills

Front desk operations

Emergency awareness

Tools

POS system

Job description

The Westin Tempe, part of Crescent Hotels & Resorts, seeks a Front Desk Supervisor to join the Front Office Team. This full-time role requires AM/PM availability to cover shifts, including weekends and holidays, and delivering exceptional guest service.

You will lead the Front Desk Team, ensure smooth check-in/check-out, and uphold high service standards. We offer strong benefits, team discounts, flexible schedules, and opportunities for growth.