Front Desk Team Lead – Guest Experience

Canopy Tempe; Tempe (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Job summary

Driftwood Hospitality Management seeks a Front Desk Supervisor to lead guest services at our property in Tempe, AZ. You will oversee front desk clerks, ensure efficient check-in/check-out, and maintain guest satisfaction through proactive service.

The role requires strong communication, cash handling, and conflict-resolution skills, with training on our CRM Toolbox. The position supports a 24/7 operation and emphasizes teamwork, safety, and brand standards.

Qualifications

• High school diploma preferred.
• Two years combined front desk and supervisor experience.
• Ability to use CRM Toolbox for guest management.
• Strong communication and conflict-resolution skills.

Responsibilities

• Greet guests and provide a friendly, professional welcome.
• Supervise front desk clerks and assign daily tasks.
• Manage registrations, room assignments, and credit card authorizations.
• Balance house bank and post charges to guest accounts.
• Answer phone and relay messages accurately; train new agents.

Skills

Customer Service

Staff Supervision

Communication

Cash Handling

Education

High School Diploma

Tools

CRM Toolbox

Job description

Driftwood Hospitality Management seeks a Front Desk Supervisor to lead guest services at our property in Tempe, AZ. You will oversee front desk clerks, ensure efficient check-in/check-out, and maintain guest satisfaction through proactive service.

The role requires strong communication, cash handling, and conflict-resolution skills, with training on our CRM Toolbox. The position supports a 24/7 operation and emphasizes teamwork, safety, and brand standards.