Front Desk Supervisor: Guest Experience Leader

The Crescent Hotels Group; Sacramento (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Residence Inn Sacramento Downtown at Capitol Park is seeking a Front Desk Supervisor to join our leadership team in downtown Sacramento. You will oversee daily front office operations, support the guest services team, and ensure guests receive a warm, welcoming experience.

This hands-on role involves guiding the front desk staff, training, coaching, and maintaining smooth reservations, registrations, and guest accounts while collaborating with hotel leadership to enhance service and efficiency.

Qualifications

• Prior front desk experience preferred.
• Strong communication and guest service skills.
• Leadership potential for supervisory role.

Responsibilities

• Provide daily guidance, direction, and support to Front Desk associates.
• Lead by example with professionalism, teamwork, and guest service excellence.
• Assist with training, coaching, and developing associates to strengthen performance.
• Help create a positive, supportive work environment where associates feel valued and motivated.
• Communicate daily priorities and guest needs to ensure smooth operations.
• Oversee reservations, registrations, check-ins/check-outs, and payments as needed.

Job description

Residence Inn Sacramento Downtown at Capitol Park is seeking a Front Desk Supervisor to join our leadership team in downtown Sacramento. You will oversee daily front office operations, support the guest services team, and ensure guests receive a warm, welcoming experience.

This hands-on role involves guiding the front desk staff, training, coaching, and maintaining smooth reservations, registrations, and guest accounts while collaborating with hotel leadership to enhance service and efficiency.