Front Desk Supervisor: Elevate Guest Experience

Crescent Hotels & Resorts; Sacramento (CA); On-site; USD 50,000 - 62,000; Full time

Job summary

Residence Inn Sacramento Downtown at Capitol Park is seeking a Front Desk Supervisor to join our leadership team. You will oversee daily front office operations, mentor the guest services team, and ensure guests receive a warm, welcoming experience.

As a hands-on leader, you will guide daily priorities, handle guest concerns with professionalism, and promote Marriott Bonvoy programs while supporting ongoing service and efficiency improvements throughout the hotel.

Responsibilities

• Lead daily front desk guidance, direction and support to Front Desk associates.
• Lead by example with professionalism, teamwork, and guest service excellence.
• Assist training, coaching, and development of associates to strengthen performance.

Job description

Residence Inn Sacramento Downtown at Capitol Park is seeking a Front Desk Supervisor to join our leadership team. You will oversee daily front office operations, mentor the guest services team, and ensure guests receive a warm, welcoming experience.

As a hands-on leader, you will guide daily priorities, handle guest concerns with professionalism, and promote Marriott Bonvoy programs while supporting ongoing service and efficiency improvements throughout the hotel.