Front Desk Supervisor

Crescent Hotels & Resorts; Sacramento (CA); On-site; USD 50,000 - 62,000; Full time

Job summary

Residence Inn Sacramento Downtown at Capitol Park is seeking a Front Desk Supervisor to join our leadership team. You will oversee daily front office operations, mentor the guest services team, and ensure guests receive a warm, welcoming experience.

As a hands-on leader, you will guide daily priorities, handle guest concerns with professionalism, and promote Marriott Bonvoy programs while supporting ongoing service and efficiency improvements throughout the hotel.

Responsibilities

• Lead daily front desk guidance, direction and support to Front Desk associates.
• Lead by example with professionalism, teamwork, and guest service excellence.
• Assist training, coaching, and development of associates to strengthen performance.

Job description

Residence Inn by Marriott Sacramento Downtown at Capitol Park

Position Overview

We are seeking a motivated, enthusiastic, and service driven Front Desk Supervisor to join our leadership team. This is an exciting opportunity for a hospitality professional who enjoys working with people, leading by example, and making a positive impact on both guests and fellow associates. As our Front Desk Supervisor, you will work closely with the Assistant General Manager to oversee daily front office operations, support the development of our guest services team, and ensure every guest receives the warm, welcoming experience they deserve. This is a hands on leadership position where no two days are exactly alike. You'll have the opportunity to develop your supervisory skills, take ownership of guest experiences, and contribute to the overall success of our hotel.

What You'll Do

Lead and Support Your Team

• Provide daily guidance, direction, and support to Front Desk associates.
• Lead by example, demonstrating professionalism, teamwork, and exceptional guest service.
• Assist with training, coaching, and developing associates to strengthen performance and build confidence.
• Help create a positive, supportive work environment where associates feel valued and motivated.
• Communicate daily priorities, operational updates, and guest needs to ensure a smooth operation.

Create Exceptional Guest Experiences

• Welcome guests with genuine hospitality and ensure a seamless arrival and departure experience.
• Anticipate guest needs and find creative solutions to enhance their stay.
• Handle guest concerns and service challenges with confidence, professionalism, and sound judgment.
• Promote Marriott Bonvoy membership and brand programs while building guest loyalty.
• Serve as a trusted resource for guests seeking information about hotel amenities, local attractions, and the Sacramento area.

Support Daily Hotel Operations

• Assist in overseeing front desk activities, including reservations, room assignments, guest registration, and departures.
• Ensure guest accounts, payment transactions, and cash handling procedures are completed accurately.
• Monitor room availability and coordinate with Housekeeping and other departments to support guest needs.
• Maintain accurate guest information, operational records, and front office reports.
• Respond calmly and effectively during busy periods, unexpected challenges, and emergency situations.
• Support compliance with hotel policies, brand standards, and safety and security procedures.
• Work collaboratively with hotel leadership to identify opportunities for improved service and operational efficiency.

What We're Looking For

We're looking for someone who brings more than just hospitality experience. We want a team player with a positive attitude, a willingness to learn, and the confidence to lead.

Our Ideal Candidate Will Demonstrate

• Strong communication and interpersonal skills.
• A genuine passion for hospitality and guest satisfaction.
• The ability to motivate, coach, and support fellow associates.
• Excellent problem solving skills and sound decision making.
• Confidence handling challenging guest situations with patience, tact, and professionalism.
• Strong organizational skills and attention to detail.
• Comfort working with hotel computer systems, financial transactions, and daily operational reports.
• Flexibility to adapt to changing priorities in a busy hotel environment.
• A professional appearance, dependable work habits, and a collaborative approach to teamwork.

Previous front desk experience and familiarity with hotel operations are highly desirable. Prior supervisory experience is a plus, but we also value individuals who have demonstrated leadership potential and are ready to take the next step in their careers.

Why Join Our Team?

At Residence Inn Sacramento Downtown at Capitol Park, we believe great guest experiences begin with great associates. We take pride in creating an environment where teamwork, professional development, and genuine hospitality are part of our everyday culture. As a Front Desk Supervisor, you'll have the opportunity to grow as a leader, contribute your ideas, and be part of a team committed to delivering exceptional service.

Behaviors

Preferred

• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.