Front Desk Supervisor — Guest Experience Leader

Torgerson's Equipment; Roseville (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) & matching

Volunteer Time Off

Bereavement leave

School Conference Leave

Job summary

TPI Hospitality in Roseville, MN is seeking a Front Desk Supervisor for a Full-Time position at the Residence Inn by Marriott. You will lead guest services at the front desk and support nightly operations to ensure a seamless guest experience.

The role requires a mix of morning and evening shifts, with Thursday through Monday scheduling and Tuesday/Wednesday days off. Weekend availability is necessary to meet guest needs and team coverage.

Qualifications

• Front desk or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage guest inquiries.

Responsibilities

• Provide friendly, energetic interactions with guests.
• Answer phone calls, manage emails, and provide information about facilities and services.
• Handle requests and complaints promptly and professionally.
• Maintain accurate records of reservations, arrivals, departures, and payments.

Skills

Customer service

Communication skills

Multitasking

Phone handling

Job description

TPI Hospitality in Roseville, MN is seeking a Front Desk Supervisor for a Full-Time position at the Residence Inn by Marriott. You will lead guest services at the front desk and support nightly operations to ensure a seamless guest experience.

The role requires a mix of morning and evening shifts, with Thursday through Monday scheduling and Tuesday/Wednesday days off. Weekend availability is necessary to meet guest needs and team coverage.