Front Desk Supervisor

TPI Hospitality; Roseville (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) & matching

Volunteer Time Off

Bereavement leave

School Conference Leave

Job summary

TPI Hospitality in Roseville, MN is seeking a Front Desk Supervisor for a Full-Time position at the Residence Inn by Marriott. You will lead guest services at the front desk and support nightly operations to ensure a seamless guest experience.

The role requires a mix of morning and evening shifts, with Thursday through Monday scheduling and Tuesday/Wednesday days off. Weekend availability is necessary to meet guest needs and team coverage.

Qualifications

• Front desk or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage guest inquiries.

Responsibilities

• Provide friendly, energetic interactions with guests.
• Answer phone calls, manage emails, and provide information about facilities and services.
• Handle requests and complaints promptly and professionally.
• Maintain accurate records of reservations, arrivals, departures, and payments.

Skills

Customer service

Communication skills

Multitasking

Phone handling

Job description

• Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Operations
• Full-Time
• Requisition #: FRONT002641

Description

Front Desk Supervisor – TPI Hospitality

Location: Residence Inn by Marriott – Roseville, MN

Position: Full-Time|Front Desk Supervisor

• Mix of AM and PM shifts
• Scheduled workdays: Thursday through Monday
• Days off: Tuesday and Wednesday
• Weekend availability required

Pay:$18/hr to $21/hr

We all matter. We all make a difference. We are TPI.

TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 25+ hotels and restaurants throughout Minnesota and Florida, including Hilton, Marriott, Margaritaville, Holiday Inn, and more. Our philosophy is to serve our guests, coworkers, and communities to create win-win outcomes.

Key Responsibilities

• Provide friendly, energetic, and positive interactions with guests
• Answer phone calls, manage emails, and provide information regarding hotel facilities, local attractions, and services
• Handle requests, inquiries, and complaints promptly
• Maintain accurate records of reservations, arrivals, departures, and payments
• Ability to multitask in a fast-paced environment

About TPI Hospitality

• Celebrating 50+ years in the industry
• Empowering culture that fosters personal and professional growth
• Opportunities for advancement across 25+ hotels and restaurants in Minnesota and Florida
• Twelve-time nominee for Best Places to Work by the Business Journal
• 401(k) & matching
• Volunteer Time Off (VTO), Bereavement, and School Conference Leave

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.